Contact the sales team
If you are experiencing problems with this website or want to make a suggestion,
Contact the webmaster
A Single Source Service Solution
For more information regarding 3rd party service or partnering with our company, please contact:
Denise Hussar
Operations Manager
dhussar@geiwideformat.com
GEI is the leading third party service provider for many types of equipment. We provide service on behalf of many leading manufacturers and retailers.
Our North American operations include over 80 certified field engineers providing on-site support. They work in tandem with our knowledgable call center staff and in-house engineers to provide timely and effective solutions to your service problems. GEI also offers depot repair service, worldwide parts distribution, professional equipment installation, as well as a host of other professional training services. With all of these resources and experience we can provide customized service to meet your specific needs. So, what in the world can we do for you?
Service
- On-site service
- Warranty and extended warranty plans
- Break fix
- North American coverage
- Depot repair service
Engineers
- Fully factory trained
- Over 80 tenured GEI employee engineers in the field
- Webcam interface with field engineers
Contracts
- Extended warranty conversion (we help you keep your customers)
- Extended warranty marketing services
Call center - dispatch
- Regionalized dispatching
- First level call suport to customers
- 24/7 attendant
Training
- Training specialists
- In-house and on-site training programs available
- CD-ROM training programs developed
- Full video production capabilities
Management systems
- Vendor website setup
- Meantime between failure reports
- Meantime to repair reports
- Real-time reporting
- Equipment management reports
- Customized reports for your specific needs
Second level support
- Technical phone support
- WebEx online training and troubleshooting
- RIP/controller support
Supplies
- Distribution and sales
- Marketing programs developed
System pre-staging, configuration and testing
- Preventative maintenance programs
- Emergency service programs
- Product integrations
- Field modification and recertification programs
- Parts and inventory supply management
- Customized projects - Tell us what you need!
